About the Center
The Center for NYC Neighborhoods (the “Center”) promotes and protects affordable homeownership in New York so that distressed homeowners and working-class families are able to build strong, thriving communities. Established by public and private partners, the Center meets the diverse needs of homeowners throughout New York State by offering free, high-quality housing services. The Center’s current projects support our policy goals and help to keep homeownership affordable by responding to the ongoing effects of the foreclosure crisis, the rising cost of homeownership, predatory scams, rising sea levels, and more extreme weather. The Center’s subsidiary and CDFI, Sustainable Neighborhoods LLC, provides loans to qualified low-to-moderate income homeowners and homebuyers focusing on Black and brown borrowers in New York whose credit needs are unmet by traditional lending approaches.
The Senior Program Associate, Lending Systems & Program Administration, reporting to the Director and/or Deputy Director of Lending, manages the configuration and administration requirements of the residential loan origination & servicing systems platforms. She/he will work with the mortgage product delivery teams, internal or external technology teams and appropriate vendors to scope, design and oversee these and other integrated platforms to help deliver specific program lending/servicing goals and integration requirements. This position requires understanding the mortgage origination and/or servicing process along with problem solving abilities, system administration experience and managing user expectations. The D and/or DD of Lending will rely on the Senior Program Associate, Lending Systems & Program Administration to foresee loan platforms origination/servicing issues by monitoring other system capabilities.
Core Responsibilities include:
- Works with project managers and department heads to solicit needs, determine feasibility, and implement configuration changes, ensuring optimal performance within targeted goals;
- Consults, participates and works with lending teams to identify process improvements and development opportunities within the LOS and other integrated platforms;
- Basic understanding of programmatic, compliance and funder/investor issues, including QA/QC functions so as to support the delivery of needed outcomes;
- Serves as liaison to mortgage 3rd party vendors, coordinating communication efforts between all parties, including review/approval of invoices;
- Responsible for preparing and tracking periodic reporting as required by program requirements;
- Coordinates ongoing system updates and configuration changes, testing LOS releases and patches, and product enhancements to existing outlines;
- Develops and maintains custom reports, forms, dashboards and processes to continuously improve data quality, process integrity, productivity and usage;
- Learn from peer institutions and adopt best practices for program delivery and provides technical assistance and training to business units and external nonprofit partners to achieve successful systems use by all;
- Demonstrate Ownership by showing initiative, acting conscientiously, and putting team results above individual accomplishments
- Demonstrate Growth Mindset through resilience, engaging in expansive thinking, and showing curiosity
- Works collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy
- Performs other duties as assigned.
Skills & Qualifications – required:
- Bachelor’s degree, Master’s degree or equivalent direct mortgage work experience;
- Minimum of 1 years’ experience working with and in a Loan Origination System (LOS);
- Experience with Microsoft Office Suite required, and work with other CRM (Salesforce, etc.) platforms;
- Broad knowledge of mortgage principles and applicable regulatory controls;
- Staff training experience;
- Experience working with Personally Identifying Information - mortgage data and the protection of such confidential data, and the protected exchange of such data between an LOS or CRM and other data systems;
- Experience working with nonprofit organizations and/or not for profit partner organizations;
- Strong attention to detail and organization, and ability to develop an in-depth understanding of the products/programs of our clients;
- Ability to track and prioritize a diverse number of issues over a broad workload and with an ability to work with multiple lending team groups;
- Ability to work under tight deadlines, be flexible, and learn additional software applications as needed to support business goals.
Skills & Qualifications – preferred:
- Adaptability and Candor: You will be working with some of the newest technology in the mortgage industry. As it evolves, we will ask you for your feedback to improve our products;
- Ability to speak a foreign language a plus;
- Understanding of various alternative loan and grant funds used to support mortgage qualifications for low down payment and/or low credit scoring applicants;
- Currently possess or have the ability with appropriate education and training support to secure a Federal NMLS number and then a New York State Department of Financial Services (DFS) MLO designation in a reasonable period of time;
- Ability to interface directly with other mortgage professionals, including directors, senior management, loan officers, auditors, and examiners;
- Demonstrated success in innovative project leadership, long-term and short-term project planning, management and implementation, problem solving, judgment and decision‐making;
- Familiarity with issues related to foreclosure and the subprime/credit crisis;
- An energetic and flexible team player.
Essential Mental and Physical Functions:
- Regularly required to speak English clearly and hear the spoken word well;
- Regularly required to physically operate routine office equipment such as telephones, computers, etc.
- Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
- Ability to productively work virtually until such time as it may be safe to return to an office environment.
- Noise level in our existing office, once a return is possible, is consistent with levels usually present in an office environment.
- Hazards present are consistent with those common to an office environment.