Senior Program Manager - Closing & Servicing

Lending · New York, New York
Department Lending
Employment Type Full time
Minimum Experience Experienced

About the Center

The Center for NYC Neighborhoods (the “Center”) promotes and protects affordable homeownership in New York so that middle- and working-class families are able to build strong, thriving communities. Established by public and private partners, the Center meets the diverse needs of homeowners throughout New York State by offering free, high-quality housing services. The Center’s current projects support our policy goals and help to keep homeownership affordable by responding to the ongoing effects of redlining, the foreclosure crisis, the rising cost of homeownership, predatory scams, rising sea levels, and more extreme weather. The Center, through its wholly owned CDFI subsidiary, Sustainable Neighborhoods LLC, makes residential loans that other NYS licensed lenders are often unwilling or unable to originate to qualified individuals and families to support these goals.

Position Summary

The Senior Program Manager, Lending (SPM) is an important member of the Lending team who will support management and staff in the implementation and management of rapidly growing residential mortgage lending programs supporting excluded and distressed homeowners. Reporting to the Director of Lending, the SPM will be responsible to improve/design and implement loan closings and the management of loan Servicing programs and supervise lending staff. Program efforts require an understanding  of applicant intake, loan processing, underwriting to support the delivery of closing and servicing that follow regulatory guidelines with the support of our Legal Department. 

The successful candidate will have knowledge of mortgage loan origination processes and regulations and the experience and practical skills necessary to deliver loan programs to support homeowners in distress or foreclosure, and do so effectively and compliantly under New York State and federal requirements.

Core Responsibilities include:

  • Monitor a closing pipeline and close residential mortgage loans in a compliant, timely and applicant friendly manner. This includes monitoring and reviewing all closing documents to ensure accuracy, adherence to program guidelines and achievement of production goals;
  • Coordinate loan closings across several different loan programs and products by actively working with assigned lending team leaders and staff;
  • Manage the process of servicing loans across a variety of different program and product types and when interacting with borrowers offer a professional and consumer-friendly disposition;
  • Participate in other assigned lending teams to support other Program Manager assignments;
  • Create mortgage program application systems with abilities to process, underwrite, quality control and/or close or service mortgage loans in a compliant and consumer-friendly and supportive manner;
  • Maintain and cultivate other nonprofit and industry contacts including network partners, lenders and servicers as may be necessary for the success of the assigned lending programs;
  • Collaborate and coordinate with staff from other programs within the Center to support and assist the Lending team and programs, including the Escalations program and the servicers it works with;
  • Learn from peer institutions and adopt best practices for lending;
  • Evaluate current lending and grant programs, identify areas for improvement or innovation and drive changes to either improve assigned programs and/or increase resources for low-to-moderate income homeowners;
  • Support the creation of any future lending program expansion;
  • Manage the organization of all Lending Department documents, contracts and vendor materials to allow timely and accurate reports to regulatory agencies and timely payments to vendors, supported by the Senior Program Associate, Systems Administrator.
  • Support the Systems Administrator and Vendor Manager with their supervision of vendors providing other program services;
  • Supervise quality control monitoring of the program, periodically assess how the program procedures could be improved;
  • Serve as a qualified individual under the NMLS for the Center if requested;
  • Support communications with regulatory agencies, including the NYS Office of the Attorney General, the Consumer Financial Protection Bureau and the NYS Department of Financial Services;
  • Supervise the provision of statewide outreach and training on assigned lending programs;
  • Manage other duties as assigned.


 Skills & Qualifications

  • Bachelor’s degree, Master’s degree preferred;
  • Currently possess or have the ability to timely secure a New York State Mortgage Loan Originator’s License;
  • 2+ years experience closing and/or servicing NYS residential mortgage loans;
  • 2+ years experience supporting the origination of residential mortgage loans or similar lending or credit evaluation experience, with specific experience in non-profit lending or Community Development Financial Institution (CDFI) preferred;
  • Understanding of and oversight of programmatic, regulatory, investor and funder compliance, including QA/QC functions;
  • Understanding of requirements to integrate products with loan closing and servicing for new lending programs;
  • Experience with staff management preferred;
  • Ability to speak, read and/or communicate fluently in a  language other than English, preferred;
  • Experience drafting and updating policies and procedures preferred;
  • Excellent communication and interpersonal skills;
  • Demonstrated success in innovative leadership, long-term and short-term project planning, management and implementation, problem solving, judgment and decision‐making;
  • Experience training individual staff, team and/or nonprofit service providers;
  • Ability to track and prioritize a diverse number of issues over a broad workload and with a network of service providers with varying needs;
  • A strong capacity to handle high volumes of loan closings and servicing oversight;
  • Understanding of various alternative loan and grant funds;
  • Familiarity with issues related to foreclosure and the subprime lending crisis;
  • Knowledge and experience working with non‐profit agencies;
  • An energetic and flexible team player; and
  • Experience with Microsoft Office Suite, Google Suite, BytePro or other mortgage loan origination software platforms,  Salesforce or other CRM platform, and project management and communication tools like Asana and Slack 

Essential Mental and Physical Functions:

  • Regularly required to speak English clearly and hear the spoken word well;
  • Regularly required to physically operate routine office equipment such as telephones, computers, etc.;
  • Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.

Work Environment

  • Noise level is consistent with levels usually present in an office environment.
  • Hazards present are consistent with those common to an office environment.

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital,veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity. 

Thank You

Your application was submitted successfully.

  • Location
    New York, New York
  • Department
  • Employment Type
    Full time
  • Minimum Experience