About the Center
The Center for NYC Neighborhoods (the “Center”) promotes and protects affordable homeownership in New York so that middle- and working-class families are able to build strong, thriving communities. Established by public and private partners, the Center meets the diverse needs of homeowners throughout New York State by offering free, high-quality housing services. The Center’s current projects support our policy goals and help to keep homeownership affordable by responding to the ongoing effects of the foreclosure crisis, the rising cost of homeownership, predatory scams, rising sea levels, and more extreme weather. The Center, through its wholly owned CDFI subsidiary, Sustainable Neighborhoods, LLC makes residential loans that other NYS licensed lenders are often unwilling or unable to originate to qualified individuals and families to support these goals.
Reporting to the Senior Program Manager of Lending, the Home Finance Advisor/Underwriter works with residential loan applicants who are often in distressed homeownership situations to review their qualifications for the variety of loan products and programs Sustainable Neighborhoods offers. The qualified applicant will also be capable of separately underwriting applicants who they have not provided HFA services to. This requires examining all incoming application documentation for completeness in accordance with lending program policies and procedures. The position is also responsible for examining, reviewing and evaluating the information provided by applicants, assessing the homeowner’s risk profile and making an informed lending recommendation in accordance with lending program policies and procedures. The position is a full time, exempt position. The Home Finance Advisor/Underwriter will also work with quality control and compliance staff to ensure the accuracy of all lending decisions and loan closing and servicing team members to support their compliant efforts. This is a full time, non-exempt position based from our office in New York, NY.
Responsibilities include but are not limited to:
- Work with the applicant as the main point of contact and address any program or application-related questions;
- Review initial set of application documents for completeness and to help applicant determine program eligibility;
- Collect required documentation from applicant(s);
- Provide completed application to Loan Processor and assist in the collection of any additional required documents;
- Improve loan applications and documentation by informing applicant of additional requirements;
- Advise/explain to applicants any deficiencies that may prevent approvals;
- Maintain applicant confidence by keeping loan information confidential;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Accomplish organizational mission by completing related results as needed;
- Act as a liaison between applicant and housing counseling advocate, if applicable;
- Assist applicants and advocates with troubleshooting during any phase of the application process;
- Provide applicant and/or their advocate with timely and periodic status updates of their loan application;
- Collect and image supporting documentation when needed;
For Underwriting responsibilities, the tasks include but are not limited to:
- Collect and analyze financial and related data in order to determine the general eligibility of the client and the necessity of the specific loan request;
- Ensure that applicant files are complete with updated required supporting documentation, such as mortgage data, business financial statements, personal financial statements, taxes, collateral listings, titles, liens, etc.;
- Review the loan application and verify data in the loan submission package;
- Deliver decisions based upon documentation and materials collected in a compliant manner within required timeframes;
- Attend regularly scheduled pipeline meetings to discuss status of loans and actions to be taken;
- The underwriter shall ensure that the quality of loans conforms to government regulations and program standards;
- Demonstrate Ownership by showing initiative, acting conscientiously, and putting team results above individual accomplishments
- Demonstrate Growth Mindset through resilience, engaging in expansive thinking, and showing curiosity
- Works collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy
- Other tasks and duties reasonably related to job responsibilities as assigned.
Skills & Qualifications
- Bachelor’s degree;
- Current possession of or ability to secure a federal NMLS number and ability and willingness to become a NYS DFS-approved MLO;
- 1-3 years of experience working in a team oriented mortgage office environment;
- and/or 1-2 years experience underwriting residential mortgage programs;
- Thorough working knowledge of and ability to analyze credit reports, income documentation, assets, liabilities, property appraisals, and title reports, to insure loans meet program standards;
- Experience with collecting data and loan processing, preferred;
- Strong customer service and time management skills are necessary;
- Experience working with a LOS, with BytePro a plus;
- Ability to actively participate in lending group efforts supporting Program Managers in designing, implementing and maintaining different loan programs and products;
- Experience with mortgage default intervention or loss mitigation, preferred;
- Excellent attention to detail with strong verbal and written communication skills;
- High level of proficiency with Microsoft Office preferred;
- Ability to make credit recommendations with a thorough understanding of credit and an ability to review complex financial documents;
- This position requires strong organizational skills and the ability to multi-task and handle high work volumes;
- Passionate about helping homeowners keep their homes;
- Ability to speak another language common to the NYC MSA is preferred.
Essential Mental and Physical Functions:
- Regularly required to speak English clearly and hear the spoken word well;
- Regularly required to physically operate routine office equipment such as telephones, computers, etc.
- Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
- Noise level is consistent with levels usually present in an office environment.
- Hazards present are consistent with those common to an office environment.
The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.