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Center for NYC Neighborhoods

Outreach Associate

Homeowner Services – New York, New York
Department Homeowner Services
Employment Type Full time
Minimum Experience Entry-level
Compensation competitive

Outreach Associate - Sustainability & Resiliency

The Center is a sub-recipient of Community Development Block Grant - Disaster Recovery (CDBG-DR) funding from the New York State Governor’s Office of Storm Recovery to implement the Residential Backwater Valve Installation Program (RBVIP), which provides Home Resiliency Audits and free backwater valve installations to coastal homeowners through the web portal. The Center is also a contractor to the New York State Energy and Resource Development Authority (NYSERDA). The Center operates their Community Energy Engagement Program (CEEP) for New York City, which provides energy efficiency education and assistance applying for home energy audit programs and incentives to adopt renewable energy sources.

Position Summary

The Outreach Associate position is a full time position based in our office in New York, NY. The Outreach Associate will be expected to travel across the five boroughs, and participate in occasional evening and weekend outreach.


The Outreach Associate will be responsible for the following:

  • Provide holistic outreach, brief advice, screening and referral services for homeowners, with a specialization on education on energy efficiency, renewable energy, and flood resiliency projects including:

  • Conducting events (e.g. energy fairs, home shows, school activities, town hall exhibits, homebuyer education programs, statewide conferences and meetings, etc.);

  • Conducting energy and resiliency literacy activities (e.g. workshops and seminars);

  • Conducting one on one outreach to community leaders (e.g. speaking at rotary clubs, chambers of commerce, block clubs, community groups, faith-based groups, etc. and responding to inquiries from the public).

Promote residential, small business, and multifamily building-related clean energy and resiliency programs, solicitations, and events, as well as other State and Federal program opportunities, within New York City in an effort to educate community leaders, business owners, developers, property management companies, real estate and affordable housing organizations, property owners, local architects, engineers, contractors, entrepreneurs and the general public on homeowner services generally, with a focus on the benefits of energy efficiency, renewable energy, and resiliency resources;

Conduct site visits and schedule meetings with organizations, businesses or residents interested in participating in FloodHelpNY services or CEEP programming;

For CEEP, act as a Community Energy Advisor who engages homeowners in energy efficiency and renewable energy programs, follows up to help interested homeowners apply for assistance, and guides homeowners through implementation of energy efficiency projects; assistance will include helping homeowners understand their options and connect to counselors, governmental agencies, or other service providers, ensuring a smooth hand-off between clients and providers, and tracking homeowner progress through final outcome;

Maintain current knowledge of trends and developments in the affordable housing, affordable homeownership, resiliency, and sustainability sectors;

Assist with and support outreach efforts for other Center programs;

Report to partners in government, the private sector, and other non-profits about client issues and trends;

Maintain information on partnerships, meetings, referrals, and other activities through regular reporting and the use of Salesforce;

Other tasks and duties reasonably related to job responsibilities.

Demonstrate Ownership by showing initiative, acting conscientiously, and putting team results above individual accomplishments

Demonstrate Growth Mindset through resilience, engaging in expansive thinking, and showing curiosity

Works collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence (emotionally self-regulating and empathetic in relating to others), and having positive energy


Skills & Qualifications

  • Bachelor’s degree required; equivalent combination of education and experience may be considered in lieu of a degree;

  • Excellent problem-solving skills and good judgment;

  • Excellent communication skills, both written and spoken;

  • Strong public speaking skills, with ability to speak effectively and persuasively to large and small audiences

  • Must have or develop in-depth knowledge of flood risk and mitigation, issues faced by homeowners in high-risk flood areas, and energy efficiency renewable energy programs and topics;

  • Experience working in public sector outreach, marketing, resiliency, sustainable energy, and/or constituent services a plus;

  • Familiarity with New York City and State government and non-profit sector resources;

  • Knowledge of the New York City energy industry;

  • Bilingual in English and one other language, especially Russian, Chinese (Mandarin and Cantonese), Haitian Creole is a plus;

  • Must work well with the public and fellow staff members;

  • Computer data entry skills required;

  • Fluency with Microsoft Office (Word, Excel, PowerPoint) and knowledge of Salesforce or other CRM is desirable;

  • Able to meet rigorous deadlines and handle challenging tasks with efficiency and attention to detail;

  • Able to initiate continuous improvement for program development;

  • Able to remain flexible with changing priorities;

  • Passionate about promoting affordable homeownership, thriving and equitable New York neighborhoods;

  • Able to coordinate, organize, prioritize and execute multiple responsibilities in a fast-paced setting;

  • This position will occasionally require participation in evening and weekend events. As such, the successful candidate must be flexible in terms of work schedule.


Salary We offer a competitive salary and a comprehensive benefits package.

Application To apply for this position, please submit your cover letter with salary requirements and resume through our careers website at Only those candidates selected for an interview will be contacted. Applicant review will continue until the position is filled.

The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting (646) 786-0882 or by email at

Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact (646) 786-0882 or by email at

We thank you for your interest in career opportunities with the Center for NYC Neighborhoods.

Application Deadline Hiring immediately. Accepting resumes until position is filled.

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.

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  • Location
    New York, New York
  • Department
    Homeowner Services
  • Employment Type
    Full time
  • Minimum Experience
  • Compensation
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